Last Updated: June 2026
1. Introduction
Friendly Companions is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under UK data protection law.
By using our website or contacting us about our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
Friendly Companions provides non-medical companionship and practical support services.
Website: www.friendlycompanions.co.uk
Email: info@friendlycompanions.co.uk
Friendly Companions is registered with the Information Commissioner’s Office (ICO).
ICO Registration Reference: ZC108825
3. Data Controller
For the purposes of UK data protection law, Friendly Companions is the Data Controller responsible for determining how personal information is collected and used.
4. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Address
- Email address
- Telephone number
- Emergency contact details
- Information provided through enquiries or booking forms
- Information necessary to provide our services
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
5. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide companionship and support services
- Manage bookings and visits
- Communicate with clients and family members
- Maintain service records
- Meet legal and safeguarding obligations
- Improve our services and website
6. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
Where special category data is provided, it will only be processed where necessary and in accordance with UK GDPR requirements.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share information where necessary with:
- Nominated emergency contacts
- Family members or representatives
- Healthcare professionals (where appropriate)
- Local authorities or safeguarding teams
- Emergency services
- Professional advisers or service providers supporting our business
Information will only be shared where there is a lawful basis to do so.
8. Safeguarding
Where there are concerns about a client’s safety, well-being, or risk of harm, information may be shared with relevant authorities or professionals in line with our Safeguarding Policy and legal obligations.
9. Data Security
We take appropriate measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal data is restricted to those who require it to deliver services or meet legal obligations.
10. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
Data is securely deleted or destroyed when no longer required.
11. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to processing
- Restrict processing
- Request data portability (where applicable)
- Withdraw consent (where applicable)
Requests can be made using the contact details below.
12. Cookies
Our website may use cookies to improve functionality and user experience.
You can manage or disable cookies via your browser settings.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
15. Contact Information
Friendly Companions
Email: info@friendlycompanions.co.uk
Website: www.friendlycompanions.co.uk
If you are unhappy with how your data has been handled, you also have the right to complain to the:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk